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FYI about Astrolabe

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FYI about Astrolabe
Kathy
01/08/04 at 10:10:35
[slm]

Last month I ordered a bunch of books about Hajj, from Astolabe for the Masjid Library.   :-[I was thrilled to think they would be here in time to prepare for the Hajj Experience.

They never arrived and yesterday I checked the site to see the status of the order. "Not Shipped"  :o

I called to find out why. ???

Because there were books on backorder, they do not ship until the order is full. I asked how long before the books come in. She said about 2 to 3 more weeks..add another 7 days for shipping.. Hajj will be over by then!

I couldn't believe that they would make a person wait months to get books! Something to do with their new computer program.

So I asked how we could avoid this from happening... (which is the point of this post...)

She said, it is much better to order on the phone, and not thru the internet site, because they can tell us immediately if an item is out of stock.

Just an FYI.

01/09/04 at 09:07:27
Kathy
Re: FYI about Astolabe
bhaloo
01/08/04 at 20:09:16
[slm]

That's very irresponsible of them.  Cancel your order and order it from someplace else, there are 2 other sites I can think of.
Re: FYI about Astolabe
Kathy
01/09/04 at 09:05:22
[slm]

Can you posts the places?
I know you did before...but can't find them.
Re: FYI about Astrolabe
bhaloo
01/09/04 at 20:31:46
[slm]

This place has the best prices:
http://onlineislamicstore.com/

Re: FYI about Astrolabe
alabd
01/13/04 at 16:15:27
One that I like :

 http://www.halalco.com/

alabd
Re: FYI about Astrolabe
Kathy
01/14/04 at 10:21:42
[slm]

I like Halalco too! I wonder how many sisters stay away from the store because it is so crowded and you just can't get by a man without inhaling?
Do they have a catalog?

I finally got the order yesterday from Astrabole and it had the wrong video. I spoke to a "manager" and they corrected it immediately and let me keep the video for free.

I also spoke to him about the way the order is held up and not shipped because of backorders. Apparently they had just installed a new program the day before I ordered and there were gliches.

He assured me that everything was working well now.


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